Privacy Policy

This Privacy Policy explains how Jenco Consulting LLC, doing business as Jenco Ventures ("we", "us", or "our"), collects, uses, and shares information when you use AI Operator's Playbook and the portal at aioperatorsplaybook.com (the "Service"). We are based in the United States and process information there. By using the Service, you agree to this Policy.

1. Information we collect

Information you provide:

• Account information: your email, password (stored hashed), and, for Business plans, company name, workspace name, and role.
• Billing information: processed by Stripe. We store a Stripe customer ID and your purchase or subscription status. We do not store full card numbers.
• Content you create: Master Context files, roadmaps, and similar work you create or upload in the portal.
• Messages: what you send us when you contact support or fill out a form.

Information collected automatically: which lessons and AI Employees you view or download, and standard server logs such as IP address, browser type, and pages requested.

2. How we use your information

• To provide and operate the Service, including logging you in and saving your work.
• To process payments and manage subscriptions, renewals, and billing.
• To send service emails such as welcome, password reset, and account or policy updates.
• To provide support and respond to your requests.
• To secure and improve the Service and to prevent fraud and abuse.
• To comply with our legal obligations.

We do not sell your personal information, and we do not use your content to train AI models.

3. How we share your information

We share information only as needed to run the Service:

• Service providers that process data on our behalf: Supabase (authentication and database), Stripe (payments), Resend (email), and Netlify (hosting). Each is bound to protect your information and use it only to provide its service to us.
• Within your organization: on a Business plan, your workspace admin can see account and usage information for members.
• Legal and safety reasons, when required by law or to protect rights, property, or safety.
• Business transfers, such as a merger or sale of assets, where the recipient agrees to honor this Policy.

4. Cookies

We use only first-party session cookies that are necessary to log you in and run the Service. We do not use advertising or tracking cookies. You can control cookies in your browser, but disabling necessary cookies may prevent you from logging in.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the Service, meet legal obligations, and resolve disputes. When it is no longer needed, we delete or de-identify it.

6. Data security

We use reasonable measures to protect your information, including encryption of your content at rest, hashed passwords, and access controls. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. Please keep your login credentials confidential.

7. Your rights

You may request to access, correct, delete, or receive a copy of your personal information by emailing hello@jencoventures.co. We will respond within the time required by law, generally within 30 days, and may need to verify your identity first. Depending on where you live, including California, the EU, and the UK, you may have additional rights, such as objecting to certain processing or lodging a complaint with your local authority. We will not discriminate against you for exercising your rights.

8. Children's privacy

The Service is intended for users who are at least 18. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

9. Changes to this policy

We may update this Policy from time to time. If we make material changes, we will notify you by email or through the Service before they take effect. The "Last updated" date at the bottom of this page shows the most recent revision.

10. Contact

Questions about this Policy or your information? Email hello@jencoventures.co.