These Terms of Service (the "Terms") form a binding agreement between you and Jenco Consulting LLC, doing business as Jenco Ventures, a New Jersey limited liability company ("Jenco Ventures", "we", "us", or "our"), and govern your access to and use of AI Operator's Playbook, the software portal at aioperatorsplaybook.com, and all related content, products, and services (collectively, the "Service"). Please read these Terms carefully. By creating an account, purchasing a product, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not access or use the Service.
Arbitration notice. Section 22 contains a binding arbitration agreement and a class action waiver that affect your legal rights. Please review it carefully.
1.1 By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Refund Policy, each of which is incorporated by reference.
1.2 If you use the Service on behalf of a company or other legal entity, "you" refers to both you individually and that entity, and you represent that you are authorized to bind the entity to these Terms.
1.3 We may require you to accept supplemental terms for certain features. Where supplemental terms apply, they are in addition to these Terms and control in the event of a conflict with respect to those features.
3.1 You must be at least 18 years old and capable of forming a binding contract to use the Service.
3.2 You may not use the Service if you are barred from doing so under the laws of the United States or any other applicable jurisdiction, or if you have been previously suspended or removed from the Service.
4.1 AI Operator's Playbook is a self-paced curriculum and software portal that provides operating frameworks, lessons, and downloadable AI Employee assets you run using your own third-party AI accounts.
4.2 The Service does not include, and we do not provide, the third-party AI tools (such as Claude, ChatGPT, or Gemini) required to run the assets. You are responsible for obtaining and paying for those tools separately and for complying with their terms.
4.3 We may add, modify, or remove features of the Service from time to time. We update the Curriculum regularly and may add or revise AI Employees and lessons.
5.1 You must provide accurate and complete information when creating an Account and keep it current.
5.2 You are responsible for safeguarding your login credentials and for all activity that occurs under your Account. You agree to notify us promptly at hello@jencoventures.co of any unauthorized use or suspected breach of security.
5.3 On a Business Plan, a workspace administrator may invite, manage, and remove member seats up to the applicable plan maximum. The administrator is responsible for the use of the Service by all members of its workspace.
5.4 You may not share a single seat among multiple individuals or use the Service in excess of the number of seats you have purchased.
6.1 The Service is offered in two purchase models:
6.2 Prices are stated in U.S. dollars and are exclusive of taxes unless otherwise stated. You are responsible for all applicable sales, use, value-added, and similar taxes, other than taxes based on our net income.
6.3 Payments are processed by our third-party payment processor, Stripe. By providing payment information, you authorize us and Stripe to charge the applicable fees. We do not store full payment card numbers. Your provision of payment information is also subject to Stripe's terms and privacy policy.
6.4 If a payment is declined or reversed, we may suspend or terminate your access until amounts due are paid.
6.5 All sales are final and all fees are non-refundable, except where a refund is required by applicable law. See Section 8.
7.1 Individual Products do not renew and carry no recurring charge.
7.2 Business Plans automatically renew for successive annual terms at the then-current price unless canceled before the end of the current term. By purchasing a Business Plan, you authorize us to charge the applicable renewal fee using your payment method on file.
7.3 You may cancel a Business Plan at any time through the Portal or by emailing hello@jencoventures.co. Cancellation stops the next renewal. It takes effect at the end of the current billing term, and access continues until that date. We do not provide prorated or partial-term refunds.
7.4 Adding seats mid-term prorates the additional seat fee on the next invoice.
7.5 We may change prices for future terms. We will provide notice of a price change at least thirty (30) days before it takes effect, and the change will apply on your next renewal.
8.1 The Service consists of digital products delivered electronically and made available for immediate download and access upon purchase. Because of the nature of digital products, all sales are final and all purchases are non-refundable, including one-time Individual Products, Business Plan fees, renewals, and seat add-ons.
8.2 By completing a purchase, you acknowledge that you are buying a digital product with immediate access and you waive any right to a refund to the fullest extent permitted by law.
8.3 Nothing in this Section limits any non-waivable refund or cancellation right you may have under applicable consumer-protection law. Where such a right applies, it controls to the extent required.
8.4 If you believe you were charged in error, contact us at hello@jencoventures.co and we will review billing errors in good faith. Cancellation of a Business Plan is governed by Section 7. Additional details are described on our Refund Policy page, which forms part of these Terms.
9.1 Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Curriculum and its assets for your internal business or personal use, and, on a Business Plan, within your organization up to the number of seats you have purchased.
9.2 The license for Individual Products is perpetual for the items purchased, subject to these Terms and to the continued availability of the Portal, and may be revoked for breach of these Terms.
9.3 All rights not expressly granted to you are reserved by us and our licensors.
10.1 You agree not to, and not to permit any third party to:
10.2 We may investigate and take appropriate action, including suspending or terminating access, against anyone who, in our sole discretion, violates this Section.
11.1 You retain all ownership rights in Your Content, including Master Context files and Project Brain bundles you create using the Service.
11.2 You grant us a limited license to host, store, process, and transmit Your Content solely to provide and maintain the Service and as directed by you.
11.3 You are solely responsible for Your Content and for ensuring you have the rights necessary to upload and use it with the Service. You represent that Your Content does not infringe or violate any third-party right or applicable law.
11.4 We do not claim ownership of Your Content and do not use it to train models. We handle Your Content as described in our Privacy Policy.
12.1 The Service, the Curriculum, all AI Employee assets, software, text, graphics, logos, branding, trade dress, and all related intellectual property rights are owned by Jenco Consulting LLC or its licensors and are protected by intellectual property and other laws.
12.2 "AI Operator's Playbook", "Jenco Ventures", and associated logos are marks of Jenco Consulting LLC. You may not use them without our prior written permission.
12.3 If you submit feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.
13.1 The Service interoperates with, and you run its assets using, third-party tools and services that we do not control, including AI providers and our payment, hosting, and email processors.
13.2 Your use of third-party services is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party service, and your dealings with them are solely between you and the third party.
14.1 The Service helps you produce drafts, templates, and other output using AI tools. AI output may be inaccurate, incomplete, or unsuitable for your circumstances. You are responsible for reviewing, editing, and verifying all output before relying on or using it.
14.2 The Service and its output do not constitute legal, financial, tax, accounting, investment, medical, or other professional advice, and do not create any professional-client relationship. You should consult a qualified professional before acting in any regulated domain.
14.3 You are solely responsible for any decisions you make or actions you take based on output generated through the Service.
15.1 Each party may have access to non-public information of the other. The receiving party will use the disclosing party's confidential information only to perform under these Terms and will protect it using at least reasonable care.
15.2 Confidential information does not include information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully obtained from a third party.
16.1 THE SERVICE AND ALL CONTENT AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
16.2 We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that any output will be accurate or meet your requirements. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
17.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
17.2 OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
17.3 The limitations in this Section apply to the fullest extent permitted by law and form an essential basis of the bargain between you and us. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless Jenco Consulting LLC and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.
19.1 These Terms apply for as long as you use the Service.
19.2 You may stop using the Service at any time. Cancellation of paid plans is governed by Section 7.
19.3 We may suspend or terminate your access, in whole or in part, with or without notice, if you breach these Terms, if required by law, or to protect the Service or other users. For material breaches that are capable of cure, we will provide notice and a reasonable opportunity to cure where practicable.
19.4 Upon termination, your right to use the Service ends. We will make reasonable data export options available for a limited period where practicable. Sections that by their nature should survive termination will survive, including Sections 8 through 12 and 14 through 27.
20.1 We may modify these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least thirty (30) days before they take effect, unless a shorter period is required to address legal or security needs.
20.2 Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws rules, and, where applicable, by the Federal Arbitration Act and applicable federal law.
22.1 Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at hello@jencoventures.co. We will attempt to resolve the dispute informally for at least thirty (30) days before either party may start arbitration.
22.2 Binding arbitration. Except as set out below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by a recognized arbitration provider under its applicable rules. The arbitration will be conducted in New Jersey, or remotely where permitted, and judgment on the award may be entered in any court of competent jurisdiction.
22.3 Class action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.
22.4 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information.
22.5 Opt-out. You may opt out of this arbitration agreement by emailing hello@jencoventures.co within thirty (30) days of first accepting these Terms, stating your name and that you opt out of arbitration.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or utility failures, governmental action, or failures of third-party providers.
You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.
25.1 If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
25.2 Our failure to enforce any provision is not a waiver of our right to do so later. A waiver is effective only if in writing and signed by us.
These Terms, together with the Privacy Policy, Refund Policy, and any supplemental terms, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings on that subject.
27.1 You consent to receive communications from us electronically, including by email and through the Service, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.
27.2 We may give notice to you at the email associated with your Account. You may give notice to us at hello@jencoventures.co.
Email: support@jencoventures.co